Refund Policy
At Gifted Steel, we are committed to providing exceptional products and services.
Return and Exchange Policy
We want you to love your order! If you need to return or exchange an item, our process is simple and hassle-free.
- Eligibility: Unused items with original tags and packaging can be returned or exchanged within 30 days of the original order date.
- Custom Signs: Due to their personalized nature, we do not accept returns for custom signs. However, if there is a valid issue, such as damage or a defect, we will provide a replacement once a photo of the issue is submitted and verified by our team.
- Restocking Fee: A 30% restocking fee applies to all eligible non-custom items.
How to Return or Exchange an Item
1. Email our Customer Support Team at contact@giftedsteel.com with:
- Your name, order number, and reason for the return/exchange.
- A picture of the defective or incorrect item, if applicable.
2. Our team will review your request within 24-48 hours. If approved, a return label will be sent to your email.
3. Return Shipping: Package your return and drop it off at a UPS facility using the return label provided. Please do not send returns to the original shipping address.
4. Once received at our warehouse, you can choose from the following options:
- Refund: Issued to your original form of payment within 3-5 business days.
- Replacement: Sent within 72 hours of receiving the returned item.
Missing Package Claims
If tracking indicates that your order was delivered but you did not receive it, please provide a claim ID from the local delivery service. Once validated, we will send a replacement.
Need Assistance?
Our Customer Support Team is available via email at support@giftedsteel.com